With thousands of books available on our website, it may be necessary to narrow down your book search. You can click on the category on the left hand menu and from within the category listing, select an author from the drop down menu. This will show you a listing of all the books by that particular author and you can then select the book you want. You can also click on the ‘Search” link on the top menu and from the search box you can search for a title, an author, a keyword or an ISBN, and enter the search terms in the box provided. Then hit "Search".

Ordering books is a simple process. When you have found something you like, simply click the "Add to Cart" button that appears next to the book. Once you have finished shopping, just press the "Check Out" button and the ordering process will begin. Fill in all your details and confirm your order. An account will be created for you the first time you order, so that you will not have to fill in most of the details when you return. After we have received your order, we will send you an e-mail containing confirmation of the books you have ordered and the total cost of your purchase. To read more about ordering, click here

At present, we accept MPESA payment, cash on delivery, cheques and money orders as methods of payment, as well as direct bank deposits. To read more about payment options, click here

Due to the huge demands and fast moving nature of our books, we cannot confirm the availability of any book at the time of checkout. Upon receiving your order, we will check availability of your book and inform you accordingly. Once the book is confirmed as available, we will deliver it to you immediately.  For orders from outside Nairobi, we will send your book to you through courier service.  Usually, this entire process takes between 2 and 3 days from the date of order.

Yes. Our rates for international shipping are shown on the website. We will send your book to you through international courier and also your tracking number so that you can track the status of your order. Please note that these rates are applicable to weight below 0.5kilogrammes.

You can view the status of your orders online by clicking on the " View My Order  History" link or for international orders, use the tracking number we send you to track the delivery status on the couriers website. From the “View Order History” page, look out for the “Order Status” link to view your order status. If you would like to enquire about an order, please e-mail our sales department or call +254-713-333-222 with the details, and we will follow it up for you.

All our books are sold at significantly reduced price already. However, if you are seeking to order a significant quantity of books, please e-mail our Wholesale Dept at wholesale@booksfirst.co.ke and we will discuss your situation.

While we don't encourage whimsical cancellation of orders, we are not unreasonable. If you have a problem or feel that you have made a mistake, please e-mail our orders department and we will do whatever we can to accommodate you.

If you cannot find your desired book on the website, email our Sales Dept and we will advise you whether we are in a position to obtain the book for you.

Although we have tried to make our help files as comprehensive as possible, and to make our site as intuitive and easy to use as we can, there may be times when you would prefer to deal with a human being, either via e-mail or telephone. You can contact our Sales Team via email on sales@booksfirst.co.ke or via telephone on +254-713-111-111 or +254-20-2116264